Thank you for choosing TRANQUILLO. We stand behind our brand and the quality of the items we sell, and are committed to only producing best-in-class products that are carefully tested and constructed to stand heavy daily use by the most demanding users. When you buy TRANQUILLO products through our authorized distributors and retailers, you can be assured that you are getting the authentic products. However, despite our efforts, mistakes do occasionally happen. In case of any concerns, please refer to our policy below or send us a message.

TRANQUILLO Warranty Policy

  • 30-day satisfaction warranty across our catalogue.
  • TRANQUILLO 03-year limited warranty applies to all hammock stands purchased as new from an authorized retailer.
  • TRANQUILLO 01-year limited warranty applies to all hammock nets and accessories purchased as new from an authorized retailer.
  • Proof of purchase is a requirement.
  • Register your product is a requirement.
  • Photo(s) of the defective part(s) is highly recommended.
  • This warranty is void if the product is altered or improperly used.

 

Your new TRANQUILLO product comes with a 03-year limited warranty for hammock stands and 01-year limited warranty for hammock nets & accessories against defects in workmanship and materials. Please ascertain to register your product to receive up to date warranty and product information. This warranty becomes valid immediately upon completing the registration. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein.  Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here.

TRANQUILLO warrants your product against manufacturing defects only and does not cover damages that result from misuse. Manufacturing defects include circumstances where the product has broken under normal use and no longer provides proper support. Proper support is defined as even weight distribution. In the event you encounter a manufacturing defect, please stop using this product immediately and contact customer service. The warranty and financial responsibility of the manufacturer applies only to the product itself and does not extend to items that might be used with the purchased product.

This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice.

The warranty applies only when the product has been properly used by the original purchaser. Proper use means using the hammock stand on a level surface with an equal distribution of weight. Proper use also means that the product was not abused by the consumer, as defined by the manufacturer, including not exceeding the weight capacity. The warranty is voided if any structural modification is made to the hammock stand or any part of the hammock stand and its parts as delivered is removed.

Please contact our qualified staff by emailing us at: contact@tranquillos.com, or via our Contact page for professional assistance in any technical issue you have been faced with while installing / configuring the products.